Troubleshooting

My pump isn’t working...

Solution (A)

  • Check whether the hose is blocked or damaged in any way.
  • Remove any blockages from the hose, or replace if damaged.

Solution (B)

  • The connection between the hose / Air Pump / inflation valve on your inflatable is not secure.
  • Pause the inflation, check all connections are secure and reinstall if necessary.

Solution (C)

  • The PSI gauge isn’t working.
  • The PSI value won’t usually register until it reaches 7 PSI.

If the problem persists, please email us at: sup-support@bluefintrading.co.uk

My board has a puncture / leak...

Solution (A)

  • With the board inflated, apply dish-washing liquid to a cloth and coat the valve.
  • If bubbling occurs, your valve will most likely need tightening using the tool provided. Deflate your board, reach for the nut from underneath the board, insert the valve tightening tool and twist clockwise until fully tightened and secure.

Solution (B)

  • With the board inflated, apply dish-washing liquid to a cloth and coat the deck and sides.
  • If bubbling occurs on the seams and deck-pad then you can easily repair a puncture with the patches provided and a strong adhesive glue. Apply glue to both the affected area on the board and the underside of the patch. Allow the glue to become tacky before applying the patch. TIP: You can heat the area with a hair-dryer to speed up the drying process.

If the problem persists, please email us at: sup-support@bluefintrading.co.uk

One or some of my D-rings has come unstuck or has fallen off...

Solution (A)

  • Check whether you just need to glue the D-ring back on, or if you require a new one.
  • Use a strong adhesive glue to re-apply the D-ring, source a new D-ring from a supplier or contact us for a replacement.

If the problem persists, please email us at: sup-support@bluefintrading.co.uk

There is a bump on the underside of my board...

Solution (A)

  • A bump is clearly visible on the bottom of the board underneath the valve.
  • Don’t worry. This naturally occurs on every paddle board. Sometimes it is covered by a fin box or other detail, but is exposed on certain models. It occurs due to a gap in the dropstitch to make space for the valve. It won’t affect the performance or quality of your SUP in any way.
My SUP won’t fit back into the backpack...

Solution (A)

  • The board is a very tight-fit and doesn’t appear to fit back into the backpack.
  • Unfold the SUP and ensure that all of the air has been squeezed out. You can crawl on the board on your knees, or apply pressure by sitting on it to get the SUP as flat and deflated as possible. Roll the SUP up in approximately 1ft increments and re-pack. For some larger models, it may help to fold the sides inwards before rolling.

If the problem persists, please email us at: sup-support@bluefintrading.co.uk

The fin won’t fit into the fin box...

Solution (A)

  • The fin box has warped
    and the fin won’t slot
    back in.
  • Heat up the plastic on the fin box with a hairdryer, which should allow you to squeeze the
    fin back in. Leave the fin in the fin box for a
    few hours so that the mould resets.

If the problem persists, please email us at: sup-support@bluefintrading.co.uk

I keep losing my fin. Why is it so heavy? ...

Solution (A)

  • Check the fin-box for
    damage and reassess the
    fin attachment procedure
    for your particular fin
    system.
  • The weighted fin enhances handling and
    manoeuvrability, especially in more testing
    conditions. Please securely attach your fin
    system to prevent loss or damage.

For a replacement fin, please check availability on the website or email us at: sup-support@bluefintrading.co.uk

Water or moisture has entered my SUP...

Solution (A)

  • Immediate action is
    required.
  • Remove the valve from the board entirely
    using the valve tool provided. Pump air
    through the vacant hole repeatedly for 20
    minutes. Once complete, lay the board flat in
    a cool, dry area with plenty of ventilation for at
    least 24 hours.

If the problem persists, please email us at: sup-support@bluefintrading.co.uk

Safety & Care

  • For your own safety please attach the coiled leash provided to your calf or ankle at all times. Secure one end to the D-ring at the rear of the board and securely attach the velcro strap to your calf or ankle.
  • Whilst paddling please consider appropriate clothing for the weather or climate. It is highly recommended to wear a buoyancy aid vest or other personal flotation device, and a wetsuit in cooler conditions.
  • Stay hydrated by packing a water bottle in your cargo area. You can secure a bag or cooler under the cargo bungees with ease.
  • Store your mobile phone in the waterproof case provided. Also, consider packing a whistle or flashlight in case of an emergency.
  • Your board can expand and over-inflate in very hot temperatures. Please check the air pressure and deflate your board as necessary.
  • Please pack and store the SUP in the backpack provided, in a cool dry place and away from direct sunlight.
  • You should clean and maintain your board after each use. Hose down if necessary to prevent mildew build-up in storage. Do not use harsh chemicals for cleaning. Most dirt can be removed with mild soap and water.
  • A repair kit is provided, with extra patches and a valve tightening tool. From time-to-time your valve may need tightening to prevent any air leaks. To tighten the valve first ensure that the board is fully deflated. Insert the tool into the valve and push upwards from the underside of the board to ensure that the valve is making firm contact with the thread. Next, turn the tool clockwise until the valve is fully tightened and secure.
  • Please ensure that no water gets inside of your SUP as this can severely damage the board. If water gets inside the valve, then please remove the valve using the tool provided. Drain any water and dry thoroughly before re-attaching the valve and inflating.

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