Warranty Terms and Conditions

Warranty Periods

Bluefin SUP offers a market leading comprehensive 5-year warranty on all brand-new SUPs, with the exception of purchases from the Outlet section of our website, which come with a 2-year warranty period, and all accessories which are covered for 12 months. Our warranty periods are measured from the date of receipt of the Goods you have purchased from us.

 

General Terms & Conditions

Bluefin’s warranty covers only the items purchased directly from Bluefin, and Bluefin is not responsible for any costs, losses or damages incurred as a result of any warranty claim. Warranty remains valid under the original purchaser and cannot be transferred in the event of any gift or onward sale of Bluefin SUP products, unless required otherwise by local consumer protection law. Any products that are requested to be returned to Bluefin under warranty must use the prepaid Returns labels provided by Bluefin Customer Service. 

Bluefin will cover the cost of any warranty returns by issuing a prepaid drop-off label for purchases that have been placed within 6 months. After this time, the customer will be responsible for any return postage and a tracked service must be used. Shipping charges are non-refundable. The original packaging or suitable replacement packaging provided by the customer must be used for the return of the product.

Despite our inclusive warranty coverage, the following exclusions apply: 

·       General wear and tear.

·       Damage caused by misuse or neglect of the item.

·       Damage caused by use exceeding the maximum user weight.

·       Damage caused by insufficient packing during transportation of the item.

·       Damage caused by use of solvents and adhesives.  

·       Damage caused by anything other than defects in material or manufacturers workmanship.

·       Any claims, whether direct or indirect for consequential or incidental damages.

·       Boards purchased from non-authorised Bluefin retailers.

·       Damage or defects caused by impact with any materials or objects (rocks, docks, other boards, etc).

·       Damage or defects caused by use outside of its intended purpose.

·       Damage or defects caused by heel dents also known as pressure dings.

·       Damage or defects caused by inappropriate storage in temperatures over 32°C and under 0°C.

·       Damage or delamination caused by over-heating as a result of exposure to direct sunlight while not in use.

·       Damage or defects caused by wave impact and/or impact with ocean/lake floor.

·       Damage or defects caused by storage of the board in closed, damp conditions (example a wet board bag).

·       Damage to fin or fin box caused by impact.

 

Should any modification, change or alteration be made to the product that is not specifically authorized in writing by Bluefin, all coverage under the warranty will be void. 

Any replacement boards will be covered for the remainder of the warranty period, starting from the original date of receipt.

All warranty returns must be shipped within 7 days of receiving a returns shipping label from Bluefin Customer Service.

Warranty, Returns and/or product replacements are only applicable/redeemable in the following locales: United Kingdom, European Union, USA, Canada and Australia.

Upon receipt of any warranty return item, and after undergoing our routine checks, we’ll be able to take your case further and either exchange or refund your item as agreed. 

·       Up to 60 days: During the first 60 days of warranty a refund or new replacement may be offered.

·       60 days to 6 months: Between 60 days and 6 months from receipt of your product a new replacement may be offered. 

·       6 months onwards: From 6 months, where appropriate, a like-for-like refurbished replacement may be offered. 

In some cases, where suitable, replacement parts may be arranged without the need for a return. This is Bluefin’s preferred method in line with our sustainability outlook. 

Please note, it can take up to 14 days for a return to be processed once we have received your consignment to our warehouse.

This warranty is in addition to and does not affect your legal rights under laws. We reserve the right to refuse a return or warranty claim where there is evidence of fraud, misuse, or deception. We reserve the right to inspect returned items and to refuse a refund or exchange if the item shows signs of misuse, excessive wear, or damage not consistent with a manufacturing fault.

 

Order Cancellations

If you've changed your mind and wish to cancel your order, you have up to 30 days to do so. All returns must be authorised by Bluefin before sending any items back. Return shipping costs are the responsibility of the customer.

Items must be returned in an unused condition, with all original packaging and contents intact. Please note that inflating the SUP will be considered as the item having been used.

Any items returned in a used condition or missing original components may be sent back to the customer. To request a return, please use our Returns Portal

Any free gifts received as part of the order must also be returned before a full refund can be processed.