Black Friday FAQ
There will not be any promotional codes that will need to be applied in order to activate our Black Friday deals. All offers are advertised on the site on our homepage and will be the best deal we can offer on that particular package.
Only one coupon code can be used per order. As coupons can not be used in conjunction with other offers, it is not possible to apply them to the current Black Friday deals.
We usually aim to dispatch within 3 working days. This time frame will likely be a little longer however during the promotion period due to increased orders to dispatch. From dispatch, delivery from our warehouse to your door in most cases can take a couple of working days and so we expect most orders to be delivered within 1-2 weeks from ordering. If your order includes a free gift then this will be delivered seperately and will be around one month from the order being confirmed.
Once dispatched, you will be sent tracking information via email. This will be sent to the email address used to place the order and should be sent to you within one week of ordering so keep an eye out in your junk/spam folder.
If you have a free gift or more than one product on the order then these will be sent separately. They will be dispatched at different times and there will individual tracking numbers provided for each parcel sent out to you. Any free gifs on the order will delivered after your main item so don’t worry if this takes a longer to reach you, it’s on its way!
If you need to change the delivery address that was confirmed on the order then you can email our support team with the new address. If the order has already began processing then the request to divert the parcel can then be sent to the courier. We sadly can not guarantee this will be carried out by the courier but we will try our best to have it reach its intended destination.
A confirmation email should be sent within around 15 minutes of the order being made on the website. If an email isn’t received then please contact our Support Team and they can confirm the status of the order.
If you no longer want your order then you will need to email our support team regarding this. If your order is already on its way to you as it could not be cancelled, then you must refuse the delivery or the returns postage will need to be covered by you. Our Support Team can provide full guidance on the cancellation and returns process however once you reach out to them.
You can return unwanted and unused goods to us during the specified extended returns period. The postage back to us is paid by the customer but you must contact the Support Team first to authorise the return. Any free gifts on the order must also be returned in order to receive a full refund. Although we would not expect there to be any issues with the goods, should there be any problems then our Support Team can arrange a free return and replace or refund the order as required.
As of the 1st November, we will offer an extended Christmas returns period meaning any purchases from this time can be returned until the 31st January for a full refund should they are unused and in the original packaging.
If you ordered via an authorised retailer such as Amazon and have a warranty enquiry then our support team can help with this. If you need assistance with a delivery or payment query then we recommend sending your request direct via the site you made the order.
Our team will be working extended hours on Black Friday to try and respond to customers as quickly as possible. If you have any questions about a product or an urgent request to cancel or change your order then we will do our best to prioritise these enquiries with a response within 24 hours. Head over to the Contact Us section of our website to reach out.