COVID July Update

An update for all of our customers. Firstly, I just want to say thank you for continuing to support us during this time. Please know that we are working flat out to ensure the least amount of impact on delivery and customer service wait times.

We are currently receiving a high volume of support queries. This means that you may experience a longer wait time for replies. Our team is working to respond to everyone as soon as possible. It’s also worth knowing that multiple requests about the same issue will result in longer wait times - due to you losing your place in the queue.

Due to the recent increase in orders, our processing time is now longer than usual. This can be delayed up to 5 working days. Please be assured that we are dispatching your boards as quickly and as safely as we can.

Pre-Orders are being sent as close to their dates as possible, but again, we are relying on couriers for efficient dispatch and in some cases, this is just not possible. We rely on third-party couriers and due to the ongoing pandemic and also a global increase in online shopping they are struggling to keep up with demand.

In some cases, please allow up to 5 working days in addition to these dispatch times below:

UK Orders:

Once dispatched, your order should be with you in 1-3 working days. Please note that, due to the COVID19 pandemic, the couriers have suspended all service guarantees, so we sadly cannot guarantee that these shipment times will be adhered to by our couriers, but they will endeavour to do so as much as possible.

Republic of Ireland Orders:

Once dispatched, your order should be with you in 3-5 working days. Please note that, due to the COVID19 pandemic, the couriers have suspended all service guarantees, so we sadly cannot guarantee that these shipment times will be adhered to by our couriers, but they will endeavour to do so as much as possible.

European Orders:

Once dispatched, your order should be with you in 4-6 working days. Please note that, due to the COVID19 pandemic, the couriers have suspended all service guarantees, so we sadly cannot guarantee that these shipment times will be adhered to by our couriers, but they will endeavour to do so as much as possible.

US Orders:

Once dispatched, your order should be with you in 3-5 working days. Please note that, due to the COVID19 pandemic, the couriers have suspended all service guarantees, so we sadly cannot guarantee that these shipping times will be adhered to by our couriers, but they will endeavour to do so as much as possible.

Please be assured that we PRIDE ourselves on customer service and we are working flat out to make sure that we can resolve issues and answer queries as soon as possible. We usually have a 24 hour response time, but due to demand, we have had to extend this to 72 hours. We are currently working on processes to speed this up but your patience is so appreciated in this time.

Again, thank you for your support. It means a lot to us. I hope everyone is staying safe and well in these times.


Thank you,

Charlotte

Co-Founder

Bluefin SUP

FAQ

Shipping

Exactly WHEN can you commence your new lifestyle as the hippest paddle boarder in town?
Let’s try answering shipping questions here.

Please wait 24 hours after ordering to contact Bluefin with shipping queries: sup-support@bluefintrading.co.uk

How long will my order take to arrive?

Standard shipping time is 3 to 4 days.  In the event the product you’d like is on pre-order, you should add 3 to 4 days to the available from date in the listing.

FREE SHIPPING TO UK AND NORTHERN IRELAND

Delivery is FREE and takes 3 to 4 working days from dispatch.

IRELAND

Please visit our Ireland specific website for prices in Euros and FREE SHIPPING throughout Ireland. Click here

EUROPE

We can deliver anywhere in Europe for between £10-30 depending on your location. Please use the contact us form to obtain a delivery quote.

REST OF WORLD

If you are outside of the UK or Europe please contact us using the contact us form. Make sure you give us an accurate delivery address and one of our team will get you a competitive delivery quote.


If I order now will I get my SUP by X date?

Please keep in mind that our standard shipping is 3 to 4 days business days.  You should also allow 1 day for processing. The exception to this would be if the product is on pre-order in which case the ship date will be listed on the product page. You can estimate arrival time based on the available by date plus 3 to 4 business days.

Can I order it now and have you hold it to arrive by X date?

Unfortunately, we can’t hold individual orders to ship at a specific date in the future. The logistics of this are incredibly difficult and we do not like to disappoint. Please hold off on your order until you are ready to receive it.

Do you have next day shipping or expedited options?

We do not currently offer expedited shipping.

What kind of time-lapse should I expect between hitting order and dispatch?

A good question you raise.  For next day orders placed before 2:00 pm the processing occurs the same day as your order is placed.  For all other orders, please factor in 1 business day for processing time.

Can the courier call me to tell me exactly when they’ll arrive so I can meet them?

The courier won’t call you for SUP deliveries but you should receive an automated tracking email before delivery.  If you do not receive this email, it does not mean your order hasn’t shipped. If you have passed the 3 to 4 day window and are wondering where your SUP might be, please contact us at sup-support@bluefintrading.co.uk 

To save time, please include your delivery address and the product you ordered.

I am in Shetland or the Highlands. Do you ship up here?

Fear not northerly Scots, we do indeed ship to you and it only takes 3 to 4 days at that.

I have a complicated address, how can I leave extra instructions for the courier?

We know there are a lot of quirky addresses out there and sometimes the delivery person needs extra information. You can leave a note in the comments of your order or use the extra address lines to pop in more information.

Getting started

You’ve just hit order and you see yourself gliding across the water looking as cool as ice on your new Bluefin SUP. Exactly WHEN can you commence your new lifestyle as the hippest paddle boarder in town? Let’s try answering shipping questions here.

Please keep in mind that shipping is not an exact science and these are estimations, although very accurate ones.