FAQ's

When you have received your VIP email simply click the link of the board you want to buy. Once directed to the website add your desired board to your cart. A pop up will then appear asking you which gift you want to add. *Please note this offer cannot be used in conjunction with other Black Friday deals.

If you have a free gift these will be sent separately at a later date. They will be dispatched at different times and there will be individual tracking numbers provided for each parcel sent out to you. Any free gifts on the order will be delivered after your main item so don't worry if this takes longer to reach you, it's on its way!

Our Kayak Conversion kits and Electric Pumps are due to be dispatched from the18th November 2025. So don't worry these will arrive before Christmas!

Our Cruise Kayak Conversion Kit are only compatible with our latest Cruise models. This is mentioned on the listing, if you're having compatibility issues please reach our to our customer service team.

Please refer to the items product page to find this information. It will be displayed beneath the 'pre order' or 'add to cart' button.

Only one coupon code can be used per order. As coupons can not be used in conjunction with other offers, it is not possible to apply them to the current Black Friday deals.

We understand it is difficult to know if you should wait to get the best deal for the goods you want to purchase and so this Black Friday we've made it simple for our customers! Once a product enters Black Friday pricing it won't be beaten all month. This year Cruise boards are at Black Friday pricing from the 1st Nov all month. The Carbons and Lites will join from the 10th Nov and the Speciality boards from the 17th November.

We usually aim to dispatch within 3 working days. This time frame will likely be a little longer however during the promotion period due to increased orders to dispatch. From dispatch, delivery from our warehouse to your door in most cases can take a couple of working days and so we expect most orders to be delivered within 1-2 weeks from ordering. If your order includes a free gift then this will be delivered seperately and will be around one month from the order being confirmed.

If you have a free gift or more than one product on the order then these will be sent separately at a later date. They will be dispatched at different times and there will be individual tracking numbers provided for each parcel sent out to you. Any free gifts on the order will be delivered after your main item so don't worry if this takes a longer to reach you, it's on its way!

As of the 1st November, we will offer an extended Christmas returns period meaning any purchases from this time can be returned until the 31st January for a full refund should they be unused and in the original packaging.

If you need to get in contact with our customer support team please follow the form on the contact us page. A member of our team will then reply as soon as they can.

A confirmation email should be sent within around 15 minutes of the order being made on the website. If an email isn’t received then please contact our Support Team and they can confirm the status of the order.

If you decide to cancel your order before it is dispatched, please contact our support team as soon as possible. However, because we aim to dispatch orders quickly, it may not be possible to cancel the shipment in time.

If your order has already been dispatched, you can either refuse the delivery and let our support team know or return the item at your own expense. All unwanted items must be returned within 30 days of delivery.

To initiate a return, please complete a return request through our Returns Portal.

If you ordered via an authorised retailer such as Amazon and have a warranty enquiry then our support team can help with this. If you need assistance with a delivery or payment query then we recommend sending your request direct via the site you made the order.

If you're a business customer interested in purchasing our paddleboards, we’d love to help! Get in touch with our trade team at trade@bluefintrading.co.uk, and they’ll assist you in finding the best package and pricing for your order. They’ll also ensure that VAT and any other business-related requirements are correctly handled.

Let us know how we can support your business!

Please refer to our delivery page for our delivery terms.

Once dispatched, you will be sent tracking information via email. This will be sent to the email address used to place the order, keep an eye out in your junk/spam folder.

If you have a free gift or more than one product on the order then these will be sent separately. They will be dispatched at different times and there will individual tracking numbers provided for each parcel sent out to you. Any free gifts will be delivered after your main item so don’t worry if this takes a bit longer to reach you, it’s on its way!

If you need to change the delivery address that was confirmed on the order then you can email our support team with the new address. If the order has already began processing then the request to divert the parcel can then be sent to the courier. We sadly can not guarantee this will be carried out by the courier but we will try our best to have it reach its intended destination.

Please refer to the items product page to find this information. It will be displayed beneath the 'pre order' or 'add to cart' button.

A confirmation email should be sent within around 15 minutes of the order being made on the website. If an email isn't received then please contact our Support Team and they can confirm the status of the order.

You can return unwanted and unused goods to us within 30 days from date of receipt. The postage back to us is paid by the customer but you must complete a return request first to authorise the return. Any free gifts on the order must also be returned in order to receive a full refund. Please visit our returns page for more information.

Although we would not expect there to be any issues with the goods, should there be any problems during your warranty period then our Support Team can help resolve any concerns or advise if you require a return. For returns under warranty we offer free returns for the first 6 months from date of receipt, after this time the customer is responsible for the return postage. Kindly retain the original packaging if you intend to return your order as we do not provide replacement packaging.

Although we would not expect there to be any issues with the goods, should there be any problems then our Support Team can help. Please use our 'Contact us' page to reach out to the team.