My pump isn’t working...
- Check whether the hose is blocked or damaged in any way.
- Remove any blockages from the hose, or replace if damaged.
- The connection between the hose / Air Pump / inflation valve on your inflatable is not secure.
- Pause the inflation, check all connections are secure and reinstall if necessary.
- The PSI gauge isn’t working.
- The PSI value won’t usually register until it reaches 7 PSI.
My board has a puncture / leak...
- With the board inflated, apply dish-washing liquid to a cloth and coat the valve.
- If bubbling occurs, your valve will most likely need tightening using the tool provided. Deflate your board, reach for the nut from underneath the board, insert the valve tightening tool and twist clockwise until fully tightened and secure.
- With the board inflated, apply dish-washing liquid to a cloth and coat the deck and sides.
- If bubbling occurs on the seams and deck-pad then you can easily repair a puncture with the patches provided and a strong adhesive glue. Apply glue to both the affected area on the board and the underside of the patch. Allow the glue to become tacky before applying the patch. TIP: You can heat the area with a hair-dryer to speed up the drying process.
One or some of my D-rings has come unstuck or has fallen off...
- Check whether you just need to glue the D-ring back on, or if you require a new one.
- Use a strong adhesive glue to re-apply the D-ring, source a new D-ring from a supplier or contact us for a replacement.
There is a bump on the underside of my board...
- A bump is clearly visible on the bottom of the board underneath the valve.
- Don’t worry. This naturally occurs on every paddle board. Sometimes it is covered by a fin box or other detail, but is exposed on certain models. It occurs due to a gap in the dropstitch to make space for the valve. It won’t affect the performance or quality of your SUP in any way.
My SUP won’t fit back into the backpack...
- The board is a very tight-fit and doesn’t appear to fit back into the backpack.
- Unfold the SUP and ensure that all of the air has been squeezed out. You can crawl on the board on your knees, or apply pressure by sitting on it to get the SUP as flat and deflated as possible. Roll the SUP up in approximately 1ft increments and re-pack. For some larger models, it may help to fold the sides inwards before rolling.
The fin won’t fit into the fin box...
- The fin box has warped
and the fin won’t slot
- Heat up the plastic on the fin box with a hairdryer, which should allow you to squeeze the
fin back in. Leave the fin in the fin box for a
few hours so that the mould resets.
I keep losing my fin. Why is it so heavy? ...
- Check the fin-box for
damage and reassess the
fin attachment procedure
for your particular fin
- The weighted fin enhances handling and
manoeuvrability, especially in more testing
conditions. Please securely attach your fin
system to prevent loss or damage.
For a replacement fin, please check availability on the website or email us at: firstname.lastname@example.org
Water or moisture has entered my SUP...
- Immediate action is
- Remove the valve from the board entirely
using the valve tool provided. Pump air
through the vacant hole repeatedly for 20
minutes. Once complete, lay the board flat in
a cool, dry area with plenty of ventilation for at
least 24 hours.