Update: 30th September
We are still working on an extended shipping time. Couriers continue to place suspensions on all service guarantees, so we cannot guarantee that the below shipment times will be adhered to, but they will endeavour to do so as much as possible.
Please be assured that we are working flat out to provide the best experience possible. Our Customer Service Team are now back to our standard response time of 24 hours (Monday to Friday). We have worked with couriers to reduce shipping times and we have onboarded new team members to ensure we can keep up with the increase of enquiries.
We would like to thank you all for your custom, patience and understanding at this time.
Currently, we are dispatching your item within 3 working days of your order being placed.
UK Orders:
Once dispatched, your order should be with you in 1-3 working days. Please note that, due to the COVID19 pandemic, the couriers have suspended all service guarantees, so we sadly cannot guarantee that these shipment times will be adhered to by our couriers, but they will endeavour to do so as much as possible.
Republic of Ireland Orders:
Once dispatched, your order should be with you in 3-5 working days. Please note that, due to the COVID19 pandemic, the couriers have suspended all service guarantees, so we sadly cannot guarantee that these shipment times will be adhered to by our couriers, but they will endeavour to do so as much as possible.
Again, thank you for your support. If you want to ask us something, or give feedback then please speak to our Support Team here.
I hope everyone is staying safe and well in these times.
Thank you,
Charlotte
Co-Founder
Bluefin SUP
