Black Friday FAQ

Do I need a promo code for your Black Friday deals?

There will not be any promotional codes that will need to be applied in order to activate our Black Friday deals. All offers are advertised on the site on our homepage and will be the best deal we can offer on that particular package.

Can I use an existing discount code during Black Friday?

Only one coupon code can be used per order. As coupons can not be used in conjunction with other offers, it is not possible to apply them to the current Black Friday deals.

Will the deals be better at different points during Black Friday?

We understand it is difficult to know if you should wait to get the best deal for the goods you want to purchase and so this Black Friday we’ve made it simple for our customers! From the beginning of November we will introduce offers right from the start of the month giving opportunity to get a deal throughout, this will be subject to stock availability. The Deals will NOT be beaten at any point during Black Friday.

What are the delivery timescales during Black Friday?

We usually aim to dispatch within 3 working days. This time frame will likely be a little longer however during the promotion period due to increased orders to dispatch. From dispatch, delivery from our warehouse to your door in most cases can take a couple of working days and so we expect most orders to be delivered within 1-2 weeks from ordering. If your order includes a free gift then this will be delivered seperately and will be around one month from the order being confirmed.

How do I access my tracking information?

Once dispatched, you will be sent tracking information via email. This will be sent to the email address used to place the order and should be sent to you within one week of ordering so keep an eye out in your junk/spam folder.

Has my order been sent as separate packages?

If you have a free gift or more than one product on the order then these will be sent separately. They will be dispatched at different times and there will individual tracking numbers provided for each parcel sent out to you. Any free gifs on the order will delivered after your main item so don’t worry if this takes a longer to reach you, it’s on its way!

How do I change my address i've entered it incorrectly?

If you need to change the delivery address that was confirmed on the order then you can email our support team with the new address. If the order has already began processing then the request to divert the parcel can then be sent to the courier. We sadly can not guarantee this will be carried out by the courier but we will try our best to have it reach its intended destination.

I havent received my email confirmation, did my order go through?

A confirmation email should be sent within around 15 minutes of the order being made on the website. If an email isn’t received then please contact our Support Team and they can confirm the status of the order.

What if I change my mind about my purchase?

If you no longer want your order then you will need to email our support team regarding this. If your order is already on its way to you as it could not be cancelled, then you must refuse the delivery or the returns postage will need to be covered by you. Our Support Team can provide full guidance on the cancellation and returns process however once you reach out to them.

What is your returns process?

You can return unwanted and unused goods to us during the specified extended returns period. The postage back to us is paid by the customer but you must contact the Support Team first to authorise the return. Any free gifts on the order must also be returned in order to receive a full refund. Although we would not expect there to be any issues with the goods, should there be any problems then our Support Team can arrange a free return and replace or refund the order as required.

If i'm making my purchase as a gift, can I return after Christmas?

As of the 1st November, we will offer an extended Christmas returns period meaning any purchases from this time can be returned until the 31st January for a full refund should they are unused and in the original packaging.

I didn't purchase through your website but i have a problem with my order

If you ordered via an authorised retailer such as Amazon and have a warranty enquiry then our support team can help with this. If you need assistance with a delivery or payment query then we recommend sending your request direct via the site you made the order.

How do I contact you and how long is the response time?

Our team will be working extended hours on Black Friday to try and respond to customers as quickly as possible. If you have any questions about a product or an urgent request to cancel or change your order then we will do our best to prioritise these enquiries with a response within 24 hours. Head over to the Contact Us section of our website to reach out.

New to SUP?

Which board should I buy?
  • Here at Bluefin, we’ve created a SUP for everyone. Our boards have been carefully designed for a wide range of abilities, heights, weights & types of paddling, meaning many different factors need to be considered before buying a board.
  • If you’re a total newcomer to paddleboarding, we recommend our Cruise model as a great all-rounder for beginners. For more information on which SUP is best for you, check out our ultimate guide.
What paddle should I get?
  • Paddles are an essential part of successful paddleboarding. Selecting the right option is crucial, as the wrong paddle could make your experience a lot more challenging than necessary.
  • Here at Bluefin, we produce three types of adjustable paddle: fibreglass, aluminium or carbon fibre.
  • Both are super lightweight and easy to use, featuring a tough polyurethane blade. A fibreglass shaft weighs 35% less than standard aluminium paddles, and offers increased rigidity and durability.
  • However, a carbon fibre paddle shaft weighs 40% less than aluminium options, and delivers up to 3x more rigidity and durability.
  • As a result, we recommend fibreglass paddles for beginners or leisurely paddlers. But if you’re an avid SUPer frequently engaging in aggressive racing or touring, our carbon fibre paddle is more suitable.
Can kids SUP?
  • Absolutely yes! We’ve created a SUP for everyone, including children.
  • Our Cruise Junior board has been specifically designed for kids and small adults, allowing kids to SUP safely without being overwhelmed by a board that’s too big.
Is SUP difficult to learn?
  • On the contrary, stand up paddleboarding is considered one of the easiest water sports to learn. Provided you’re willing to spend a few hours getting used to the water and perfecting your balance, virtually anyone can learn how to SUP.
  • To discover more about learning to SUP for the first time, check out our blog where we explore how easy paddleboarding really is!
Do I need paddleboarding lessons?
  • As we believe anyone can learn to SUP, paddleboard lessons may not be 100% necessary.
  • But if you’re especially nervous and struggle to feel confident on the water, there’s absolutely no shame in getting a little extra help! Plenty of great SUP lessons are available, with a simple Google search being all you need to find your best local options.
How do I inflate my SUP?
  • There are two methods of inflating your iSUP: using a handheld or electronic pump.
  • All our SUPs come with a handheld dual-action pump, equipped with an accurate high-pressure PSI gauge. Simply connect the pump to your board’s valve, and you’re ready to inflate. Your SUP inflates with both the up and downstroke of the pump, saving time in the process.
  • Or if you’re after an even easier result, our electronic pump can inflate your board in as little as 15 minutes.

Caring for your SUP

How do I travel with my iSUP?
  • Our iSUPs have been specifically designed with ease of travel in mind. Whether walking, driving, or hopping on a plane, travelling with your iSUP shouldn’t be a struggle with our included travel backpack.
  • For more information on how to best travel with your SUP, check out our blog for some top tips.
How do I take care of my SUP?

Taking care of your SUP is pretty easy, with little regular maintenance required. But to keep your board in tip-top shape for as long as possible, here’s some simple things to be aware of:

  • Don’t expose your board to sunlight for too long, as this can cause permanent damage. Store indoors, in the shade, or in a reflective bag when not in use.
  • After paddling in the ocean, rinse your board and all accessories with fresh water. Failing to rinse-off salt and other debris can weaken seams and damage your board’s material over time.
  • Regularly check for cracks, scrapes, or any other issues. The faster you identify a problem, the quicker it can be fixed to avoid too much long-term damage.
How do I store my SUP?

Proper SUP storage is crucial for increasing your board’s longevity. Here’s some top tips:

  • Make sure your board is fully dry before deflating, folding, and storing away. Storing your board when wet or damp can cause permanent damage over time. Not to mention the mould that could develop if you go a long period of time not using your board!
  • Always store your SUP in appropriate temperatures. Whilst our boards are designed to be super durable, extreme hot or cold conditions won’t be ideal in the long-run. We recommend storing your board anywhere between 5 – 40°C (40 – 105°F).
  • Always remove your centre fin. If you deflate your board and try rolling it up with fins still in, this could cause permanent damage.
Can I keep my SUP permanently inflated?
  • Many people assume SUPs have to be stored deflated, but that’s simply not the case. In fact, if you regularly use your board, we recommend keeping it inflated for ease and to save time!
  • As long as you keep your board away from direct sunlight, you can keep it inflated for as long as you wish. Just be sure to avoid stacking heavy objects on top of it, as this could cause damage.
My SUP has a leak. What do I do?
  • First of all, don’t panic! Experiencing a leak can be pretty common with inflatable SUPs, and most are simple to fix.
  • The first step is to locate the leak. The bubble test is the easiest method of doing this. Simply spray your board with soapy water, and look out for where the most air bubbles appear – this will be the source of your leak.
  • Once located, you can use a patch from your repair kit to repair the leak. Secure the patch in place using toluene glue, and you’re able to safely take your board out on the water again.
  • If you have any questions regarding leaks, or if there’s anything you’re unsure about, we’re always here to help. Get in touch with our technical support team by emailing support@bluefintrading.co.uk

SUP Safety

What should I wear when stand up paddleboarding?
  • If you’re a newcomer, we strongly recommend wearing a floatation device at all times. It’s also best to wear waterproof clothing or even a wetsuit, ensuring you’re always prepared should you get wet!
  • For more experienced paddlers, simply staying comfortable is key. Being sure to protect yourself from the sun is crucial, especially when paddling close to the coast. A cool breeze can easily mask how hot temperatures are truly getting, and you’ll be more exposed to sunburn as sunlight reflects back up off the water.
  • Wearing clothes with wicking properties is ideal too, as you’ll be kept feeling cool and dry.
Other than a SUP and paddle, what else do I need?
  • Regardless of whether you’re in a rough ocean or calm lake, a leash is essential. Not only will this keep your SUP safely attached to you should you fall off, but also prevents your board being swept away beyond reach. All our SUPs come complete with a secure coiled leash.
  • SPF is equally important to avoid sunburn. And, if paddling in unfamiliar areas, we recommend water shoes for protection.
How do I avoid falling?
  • In short, you can’t! Falling is a totally normal aspect of paddleboarding (especially when learning), and is nothing to be scared of.
  • If you do feel you’re going to fall, knowing how to fall correctly is crucial to avoid damage. Aim to fall directly into the water, as falling onto your board can cause injury. And be sure to keep hold of your paddle.
Can I SUP even if I can’t swim?
  • Whilst we firmly believe anyone can SUP, this unfortunately doesn’t apply to those who can’t swim.
  • As falling is a completely normal aspect of paddleboarding, you’ll be putting yourself and those around you in danger if you’re unable to swim. Regardless of whether you’re paddling in shallow waters, you MUST know how to swim before attempting to paddleboard.
Can I safely bring my dog onboard a SUP?
  • Absolutely! You can definitely paddle with your pups, provided they’re confident in the water and you’ve got the right board.
  • We recommend the 10’8 Cruise when paddling with smaller dogs, or the larger 12’ and 15’ models if you need a little more space.
Can two people safely SUP together on the same board?
  • Provided you’re using a board that’s large enough, absolutely! The 15’ Cruise is best for adult tandem paddling, its large deck offering plenty of space for both to feel comfortable.

REVIEWS

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