COVID July Update

An update for all of our customers. Firstly, I just want to say thank you for continuing to support us during this time. Please know that we are working flat out to ensure the least amount of impact on delivery and customer service wait times.

We are currently receiving a high volume of support queries. This means that you may experience a longer wait time for replies. Our team is working to respond to everyone as soon as possible. It’s also worth knowing that multiple requests about the same issue will result in longer wait times - due to you losing your place in the queue.

Due to the recent increase in orders, our processing time is now longer than usual. This can be delayed up to 5 working days. Please be assured that we are dispatching your boards as quickly and as safely as we can.

Pre-Orders are being sent as close to their dates as possible, but again, we are relying on couriers for efficient dispatch and in some cases, this is just not possible. We rely on third-party couriers and due to the ongoing pandemic and also a global increase in online shopping they are struggling to keep up with demand.

In some cases, please allow up to 5 working days in addition to these dispatch times below:

UK Orders:

Once dispatched, your order should be with you in 1-3 working days. Please note that, due to the COVID19 pandemic, the couriers have suspended all service guarantees, so we sadly cannot guarantee that these shipment times will be adhered to by our couriers, but they will endeavour to do so as much as possible.

Republic of Ireland Orders:

Once dispatched, your order should be with you in 3-5 working days. Please note that, due to the COVID19 pandemic, the couriers have suspended all service guarantees, so we sadly cannot guarantee that these shipment times will be adhered to by our couriers, but they will endeavour to do so as much as possible.

European Orders:

Once dispatched, your order should be with you in 4-6 working days. Please note that, due to the COVID19 pandemic, the couriers have suspended all service guarantees, so we sadly cannot guarantee that these shipment times will be adhered to by our couriers, but they will endeavour to do so as much as possible.

US Orders:

Once dispatched, your order should be with you in 3-5 working days. Please note that, due to the COVID19 pandemic, the couriers have suspended all service guarantees, so we sadly cannot guarantee that these shipping times will be adhered to by our couriers, but they will endeavour to do so as much as possible.

Please be assured that we PRIDE ourselves on customer service and we are working flat out to make sure that we can resolve issues and answer queries as soon as possible. We usually have a 24 hour response time, but due to demand, we have had to extend this to 72 hours. We are currently working on processes to speed this up but your patience is so appreciated in this time.

Again, thank you for your support. It means a lot to us. I hope everyone is staying safe and well in these times.


Thank you,

Charlotte

Co-Founder

Bluefin SUP

Bluefin Cruise SUP Package | Stand Up Inflatable Paddle Board | 6” Thick | Fibreglass Paddle | Kayak Conversion Kit (10’8″ | 12′ | 15′)

£499.00£799.00

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LOOKING FOR THE MOST STABLE, VERSATILE, ALL-INCLUSIVE SUP PACKAGE ON THE MARKET? Only Bluefin uses 1000 Denier Exo Surface Laminate PVC & Pro Weave Drop Stitch. These materials make our boards so tough they are can hold up to 28 PSI and are the most rigid and stable inflatable SUP you’ll ever buy.

KAYAK CONVERSION KIT & GoPro MOUNT – Use our D-rings to transform your SUP into a SUP kayak in seconds! Clip on our comfortable padded seat & swap SUP handle for specialist kayak paddle end. Integrated GoPro mount on the nose to capture the action.

DURABLE TRAVEL SUP BACKPACK & LIGHTWEIGHT FIBREGLASS PADDLE – The most comfortable SUP backpack available with loads of extra padding & super wide straps. Our 2 piece paddle has an ergonomic fibreglass shaft weighing almost 45% less than standard SUP paddles. No flutter polyurethane composite blade is impossible to chip or damage. Both float!

SMART LOCK FIN & DOUBLE ACTION PUMP – Our versatile 8″ centre fin with optimised rake provides ultimate glide and versatility for day to day paddling. No metal parts to lose, clip it in securely in seconds. Double action pump inflates Cruise on both the UP & DOWN portion of every pump.