Please take time to read our terms and conditions. This includes important information about your purchase with us. Our policy complies with the Consumer Contracts Regulation 2013.
By purchasing online or offline from Bluefin SUP you are entering into and agreeing to the following contractual agreement, also known as our Terms and Conditions.
References: Bluefin SUP is the company you have ordered from, customer/you/client is the client of Bluefin SUP
Whilst all efforts are made to ensure accuracy of description, specifications and pricing there may be occasions where errors arise. Should such a situation occur Bluefin SUP cannot accept your order. In the event of a mistake, you will be contacted with a full explanation and a corrected offer. The information displayed is considered as an invitation to treat not as a confirmed offer for sale. The contract is confirmed upon supply of goods.
Customers have the right to cancel their order after placing it. Customers must email us to cancel an order and a full refund will be processed within 14 days (this only applies if the order has not been shipped), all funds will be refunded to card/payment source provided at the time of purchase. If an order has been booked with a courier on our side at the time of cancellation customer will be charged the relative postage costs, free shipping options will incur a £9.85 charge.
For all returns, you will first need to contact us, for UK customers see our contact page.
You have 14 days to cancel your order under our 14 day return period, which starts on the day you received the item. All items must be returned unused and in the original packaging as they were in when received by you. Please ensure all security seals and tags are still intact. If good(s) have been used or damaged then we are unable to accept any return.
You’ll need to provide the following details of your consignment. It will be down to the customer to cover the cost of return postage for unwanted goods. Goods must still be sealed in original packaging.
1. Full Name
2. Order number (you’ll find this on your order confirmation e-mail),
3. State the reason for return.
Any item you have accepted is your responsibility to arrange postage back to us until it reaches our warehouse. Please, therefore, ensure that you send your item back to us using a delivery service that insures you for the value of the goods. As soon as the item is back with us and has undergone routine checks, we’ll be able to take your case further and either exchange, repair or refund your item as agreed. Please note, it can take up to 28 days for a return to be processed once we have received your consignment.
Prices may fluctuate throughout the year with sales throughout the various seasons. If price is seen to be lower than the price you paid within 14 days of your purchase, we will give you store credit balance which will be the difference in the price you paid which can be used in store at a later date. This includes any January sales, Black Friday and Cyber Monday sales that maybe on throughout the year.
Once an order has been cancelled or returned for a refund the process can take up to 14 working days.
Our boards come with a 5 year manufacturer warranty to cover any manufacturing faults. Due to the nature of the product we cannot be held responsible for misuse. For the first 6 months of the warranty a free returns label is provided by us but after this the buyer must cover the postage back to us, we will cover it on return (after being repaired or replaced), so effectively splitting the costs.
WRONG OR DAMAGED ITEM RECEIVED
Please accept our apologies if you have received the wrong item or if it’s damaged or faulty. We understand how frustrating this can be and want to resolve this as quickly as possible for you. If you’ve received the wrong item you must return the item in the same condition you received it in within 14 days to qualify for a refund or a replacement. For damaged or faulty items please contact us as soon as possible. You’ll need to explain where the fault or damage is located and we’ll then explain what to do next. Please contact us first before returning the item. Do not attempt to fix a faulty or damaged item as this will void the warranty and we will unable to accept any returns.
ITEM NOT RECEIVED
Please accept our apologies if you have not received your item. This happens very rarely but when it does we appreciate how frustrating it can be and will do our best to resolve this as quickly as possible. Before contacting us please leave a reasonable amount of time to allow your delivery to arrive (14 days), our estimated delivery times are shown on our couriers tracking page. Delivery may be delayed by couriers due to busy periods such as Christmas or due to adverse weather conditions. To receive a refund or a replacement product you must contact us within 30 days after you received your dispatch confirmation email.
Using an SUP, like all sports, carries an inherent risk of injury, damage to property or even death. You should always ensure you undertake the correct precautions before using your board in any and all conditions. You should use the product within your abilities at all times and take every safety precaution before using your board.
LIMITATION OF LIABILITY
In no event shall bluefin SUP be liable for any direct, indirect, punitive, incidental, special consequential damages, to property or life, whatsoever arising out of or connected with the use or misuse of its products.
We have taken the appropriate measures to ensure that your personal information is not unlawfully processed. Bluefin SUP uses industry standard practices to safeguard the confidentiality of your personal identifiable information, including ‘firewalls’ and secure socket layers.
During the payment process, we ask for personal information that both identifies you and enables us to communicate with you.
We will use the information you provide only for the following purposes.
* To send you newsletters and details of offers and promotions in which we believe you will be interested.
* To improve the content design and layout of the website.
* To understand the interest and buying behavior of our registered users
* To perform other such general marketing and promotional focused on our products and activities.
CONDITIONS OF USE
Bluefin Trading Limited and its affiliates provide their services to you subject to the following conditions. If you visit our shop at Bluefin you accept these conditions. Please read them carefully, Bluefin Trading Limited controls and operates this site from its offices within the UK. The laws of England and Wales govern claims relating to including the use of, this site and materials contained.
If you choose to access from another country you do so on your own initiative and are responsible for compliance with applicable local lands.
The term ‘Bluefin’, as well as its associated images, are protected by international copyright laws.
LICENSE AND SITE ACCESS
Bluefin Trading Limited grants you a limited license to access and make personal use of this site. This license does not include any resale’s of commercial use of this site or its contents any collection and use of any products any collection and use of any product listings descriptions or prices any derivative use of this site or its contents, any downloading or copying of account information. For the benefit of another merchant or any use of data mining, robots or similar data gathering and extraction tools.
This site may not be reproduced duplicated copied sold – resold or otherwise exploited for any commercial exploited without written consent of Bluefin Trading Limited.
Bluefin Trading Limited and its affiliates attempt to be as accurate as possible however we do not warrant that product descriptions or other content is accurate complete reliable, or error free.
From time to time there may be information on Bluefin Trading Limited that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability.
We reserve the right to correct any errors inaccuracies or omissions and to change or update information at any time without prior notice. (Including after you have submitted your order) We apologise for any inconvenience this may cause you.
Prices and availability of items are subject to change without notice. The prices advertised on this site are for orders placed and include delivery.
Please review our other policies posted on this site. These policies also govern your visit to Bluefin’s website and social media content.
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