All purchases of our boards, from 1st September 2018, come with a 5 year manufacturer warranty to cover any manufacturing faults, starting from the date of delivery. Any purchases before this date will have a 1 year warranty which would have started from the date of delivery.

For the first 6 months of the warranty, a prepaid UPS Drop Off returns label is provided by us for the return of any faulty goods. Sadly we cannot arrange collections. After this time, it would be the customer’s responsibility to cover the costs of the return postage, and we will cover the cost back to you; so effectively splitting the costs.

As soon as the item is back with us and has undergone routine checks, we’ll be able to take your case further and either exchange, repair or refund your item as agreed. Please note, it can take up to 28 days for a return to be processed once we have received your consignment. Refunds are only available in the first 60 days from the start of the warranty.

If you have simply changed your mind and wish to cancel the order, you have 60 days to do so but you must cover the postage back to us and return the item in a unused condition, with all items still in their original packaging.

Once the item has been received, we will perform a quality control check to ensure the item and its counterparts are in a new and unused condition, and only then will the refund be processed. Any goods found to be used will be returned to the buyer.

Please find more details below regarding warranty cover below:

  • Paddles – 1 year manufacturing warranty. This does not cover damage caused by impact with any materials or objects, damage due to falling on the paddle, paddle sinking, breakage or damage of adjustable mechanism due to improper use and/or maintenance normal wear and tear or damage/defects due to use outside of its intended purpose.
  • Bags – 1 year manufacturing warranty. This does not cover fading, tears/rips/holes caused by collision or abuse, zip damage caused by misuse or improper care and maintenance, normal wear and tear or damage/defects due to use outside of its intended purpose.
  • Fins/Fin Boxes – 1 year manufacturing warranty. This does not cover use in surf zones, damage caused by impact with any materials or objects, damage due to falling on the fin, normal wear and tear or damage/defects due to use outside of its intended purpose.
  • Pumps – 1 year manufacturing warranty. This does not cover normal wear and tear or damage/defects due to use outside of its intended purpose.
  • Leashes – 1 year manufacturing warranty. This does not cover use in surf zones, normal wear and tear or damage/defects due to use outside of its intended purpose.

iSUPS

This is where our 5 year warranty comes into play – we have some much confidence in our boards that we have extended our warranty from the industry standard of 1 year, to 5, so you can enjoy countless trips onboard your Bluefin. For boards purchased before 1st September 2018, you only receive a 1 year warranty on your iSUP.

We cover any abnormal defects or manufacturing errors for the full 5 years and will ensure a professional repair is carried out. In the unlikely event we cannot repair, we will replace like for like and the warranty would not restart on the replacement. As much as we’d like to, we sadly cannot cover the following for a warranty claim:

  • Boards purchased from non-authorised Bluefin retailers
  • Boards purchased in used condition
  • Any customer-initiated modifications to the board
  • Damage or defects caused by impact with any materials or objects (rocks, docks, other boards, etc).
  • Damage or defects caused by use outside of its intended purpose.
  • Damage or defects caused by normal wear and tear.
  • Damage or defects caused by transport, loading, unloading, dropping, or out of water handling. Including marks left by over tightening transport straps.
  • Damage or defects caused by heel dents also known as pressure dings.
  • Damage or defects caused by inappropriate storage in temperatures over 90°F and under 32°F
  • Damage or delamination caused by over-heating as a result of exposure to direct sunlight while not in use.
  • Damage or defects caused by wave impact and/or impact with ocean/lake floor.
  • Damage or defects caused by storage of the board in closed, damp conditions (example a wet board bag).
  • Damage to fin or fin box caused by impact.

EX-DEMOS

Please note, all ex-demo SUPs come with a 12 month warranty. When purchasing this item, you waive any right to a replacement, and this will be at the discretion of Bluefin SUPs. For more information, please contact us

We’ve tried to cover everything here, but if there’s something we’ve missed or something you’re unsure of, please email us on sup-support@bluefintrading.co.uk.